Does the very language of equal opportunities and diversity itself create an area of miscommunication, in which organisations thereby set themselves up to fail? And if so, what can we do to communicate more effectively?

This Briefing paper published in 2003 examines the language of equal opportunities and diversity affects organisational outcomes.

Individual, corporate and institutional trainers have found this material useful. Here is a comment that was made in a personal capacity:

"I have just read your Runnymede Trust paper under the above mentioned title and wanted just to say how useful and stimulating I found it. It will certainly inform my thinking about equality and diversity within our work here. Thank you".

Paul Taylor 2003, Head of Strategy, Learning and Skills Council, Essex